Refund policy

Why it works this way

Most digital-document companies refuse refunds once a file has been downloaded, on the theory that you already have the thing you paid for. We think that is the wrong call for this product specifically.

Our customers are settling an estate after a death. Sometimes a bank refuses a perfectly valid affidavit and the family gives up and hires a lawyer. Sometimes a fact surfaces mid-process, a second account, a sibling nobody mentioned. That moves the estate out of small-estate territory. Neither of those is the customer’s fault, and neither is a moment to argue about a $39 charge.

What is covered

• Any purchase, within 30 days, for any reason or no reason.
• Purchases where you later discovered you did not qualify, even if our checker said you did based on the information available at the time.
• Purchases where an institution rejected the document. We would also genuinely like to hear about these, because it usually means we have something to fix.
• Accidental or duplicate purchases, at any time.

How to request one

Email support@getkinclaim.com from the address you used at checkout, or include your order number. That is the whole process. We aim to respond within one business day.

Refunds are issued to the original payment method through Stripe. Depending on your bank, the money typically reappears within five to ten business days. We do not keep your card details. Stripe handles payment information end to end and we never see a card number.

After 30 days

Write to us anyway. We would rather look at a late request on its merits than hide behind a date, particularly where something on our side went wrong.

Chargebacks

Please contact us before disputing a charge with your bank. A chargeback costs us a fee and takes months to resolve, whereas an email takes a day and gets you the same outcome. We have never refused a refund request.

Related: Terms of service · Privacy policy · Pricing